1. Scope
This policy applies to all users, administrators, integrations and automated agents using Zavia services provided by Global Data Intelligence Limited. It forms part of the Terms & Conditions. Use the service only for lawful business purposes and within the permissions and licence in your order.
2. Unlawful and harmful uses
- Do not use personal information to stalk, harass, threaten, unlawfully discriminate against, impersonate or expose an individual to harm.
- Do not use the service for fraud, deception, prohibited surveillance, unlawful sanctions evasion or any activity that infringes another person’s rights.
- Do not send unlawful or unsolicited communications using retrieved contact details. Check applicable marketing rules, consent requirements and suppression lists.
- Do not treat a missing match as clearance or use unreviewed output as the sole basis for a consequential decision about a person.
- Do not upload malicious code, unlawfully obtained records or sensitive data outside the processing expressly supported by your agreement.
3. Security, automation and capacity
- Do not attempt unauthorised access, vulnerability exploitation, interference with other tenants or extraction of private credentials. Report suspected vulnerabilities privately to info@zavia.ai.
- Do not evade authentication, rate limits, daily allowances, licensing restrictions or payment controls, including through multiple accounts or rotating identifiers.
- Use documented API and MCP interfaces for authorised automation. Keep keys secure, respect retry guidance and prevent accidental repeated chargeable operations.
- Do not overload the service, perform denial-of-service activity or conduct intrusive security testing without written authorisation.
4. Licences and evidence
Do not resell, republish, bulk extract, create a substitute database, embed outputs in an external product or use licensed data to train a general-purpose model unless your agreement expressly permits it. Enterprise redistribution and integration rights can be agreed in writing.
Do not remove source attribution or present calculated, incomplete, historical or demonstration information as a current official fact. Retain the qualifications needed to interpret an output fairly. Respect applicable source licences and individual data rights.
5. Reporting and enforcement
Report suspected misuse to info@zavia.ai with enough information to investigate, without forwarding unnecessary personal data or active credentials. We may investigate and proportionately restrict affected access under the Terms & Conditions. We will provide notice and an opportunity to resolve the problem where practicable, except where immediate action or legal restrictions require otherwise.
If you believe access was restricted in error, contact info@zavia.ai with your workspace and incident reference. We will review the circumstances.
Contact Zavia