1. Provider and agreement
Zavia is operated by Global Data Intelligence Limited, a company registered in England and Wales under company number 09410808. Our registered office is Artisans’ House, 7 Queensbridge, Northampton, Northamptonshire, United Kingdom, NN4 7BF. Contact us at info@zavia.ai.
“Zavia”, “we”, “us” and “our” mean Global Data Intelligence Limited. “Customer” or “you” means the business or professional using the service. A person accepting an order for an organisation must have authority to bind it. Paid services are provided under the accepted order, checkout terms or written agreement. These terms govern the service where incorporated into that agreement; a website visit alone does not create a paid subscription.
An expressly agreed order or master agreement prevails over conflicting standard commercial terms. Agreed data-processing and transfer terms prevail for their subject matter. The Acceptable Use Policy and Billing & Cancellation Policy form part of these terms. The Privacy and Cookie Policies explain data practices and are not a request for blanket consent.
2. Business accounts and access
Zavia is offered for business and professional purposes to users aged 18 or over. Keep registration and billing information accurate, protect credentials and API keys, and promptly notify us of suspected compromise. You are responsible for authorised users and integrations acting through your account, except to the extent a loss is caused by our breach. Workspace administrators manage colleague access and permissions.
Do not share named-user logins or bypass plan, security or usage limits. Access may depend on email verification, payment status and the permissions assigned to your role. A free account or evaluation includes only the features and allowances stated at the time; it does not automatically become a paid plan without an order.
3. Licence and permitted use
Subject to payment and compliance with the agreement, we grant a non-exclusive, non-transferable right to access the purchased services and use licensed outputs for your organisation’s lawful business purposes during the applicable term. Reports may be shared internally and with professional advisers working for you under confidentiality obligations.
API access, bulk delivery, resale, redistribution, embedding in customer-facing products, affiliate access and model training require rights expressly included in your order. They are not automatically included in a platform subscription. We can agree broader distribution and commercial reuse rights in writing. Preserve source references, dates, copyright notices and material qualifications when using or sharing outputs. Public-source information remains subject to the rights and requirements applicable to that source.
4. Customer content and responsibilities
You retain your rights in the information and documents you submit. You authorise us to host, process, transmit and display them as needed to deliver the requested service, support it and comply with law. You must have the necessary rights and lawful basis to provide them and to instruct connected services.
You are responsible for your use of company intelligence, including applicable privacy notices, marketing permissions, sanctions obligations and decision-making procedures. Do not upload special-category data, criminal-offence data, identity documents or secrets unless we have expressly agreed to support that processing. Customer-processor activities require the applicable data-processing agreement.
5. Data, calculations and professional judgement
We will provide paid services with reasonable care and skill. Coverage, fields and update frequency vary by jurisdiction and source. Registry filings can be delayed, incomplete, inconsistent or later corrected. A missing record, ownership link or screening match is not evidence that no such record, owner or risk exists.
Calculated ownership, candidate matches and AI-assisted outputs are analytical aids. Check identifiers, source dates, thresholds and evidence gaps before relying on them. Demonstration companies and sample reports are illustrative where labelled. Reports are not legal, investment, tax or regulatory advice, and no report guarantees compliance, creditworthiness or the absence of fraud. These qualifications do not exclude the express service commitments in your agreement.
6. Monitoring, APIs and third-party tools
Monitoring depends on the selected event types, supported sources, update cycles and delivery configuration. It does not guarantee immediate discovery of every change. Check source timestamps and maintain an appropriate review process. You are responsible for valid email recipients, secure webhook endpoints and systems that receive and process notifications.
API and MCP calls remain subject to your plan, credentials, permissions and documented usage limits. Protect bearer keys and revoke unused access. A connected AI assistant or integration may consume credits when it initiates a chargeable operation. Third-party tools and registries are subject to their own availability and terms; we remain responsible for our own contractual obligations.
7. Orders, fees and renewal
The accepted order or checkout specifies currency, prices, applicable taxes, billing cycle, included usage, credit validity and any minimum term. Subscriptions renew as disclosed when purchased unless renewal is cancelled in accordance with the agreement. An annual commitment paid monthly is a 12-month commitment, not a cancellable monthly plan.
Unused subscription credit expires at the end of its stated billing period unless the order provides otherwise. Failed-payment, suspension, cancellation and refund treatment is explained in the Billing & Cancellation Policy. A future price change will be notified before it takes effect and will not change the price of an already committed term without agreement.
Billing, cancellation and refunds8. Availability and changes
We may maintain and update the service, fix defects and change integrations. An uptime, response-time or support-level commitment applies only where included in a written service-level agreement. We will not materially reduce a paid service’s agreed core functionality during a committed term without a reasonable alternative or remedy.
We may suspend affected access where reasonably necessary to contain a security threat, prevent unlawful use, address a material breach or deal with overdue undisputed fees. We will give notice and an opportunity to resolve the issue where practicable, except where urgent action or law prevents it. Suspension does not remove remedies for our own breach.
9. Termination and consequences
Either party may terminate for a material breach that remains unremedied 30 days after written notice, or immediately where it cannot be remedied or continued performance would be unlawful. Cancellation of renewal takes effect at the end of the current committed term.
On expiry or termination, access and future usage rights end unless your agreement says otherwise. Previously lawfully exported reports may be retained for internal records, audit and legal obligations, subject to confidentiality, data-protection requirements and any source-specific restriction. They do not carry a continuing update right. Arrange any needed exports before access ends. Customer data return and deletion follow the agreed processing terms. Accrued payment obligations and provisions intended to survive remain effective.
10. Confidentiality and intellectual property
Each party must protect the other’s non-public business, technical and commercial information with reasonable care, use it only for the agreement and disclose it only to people who need it and are bound by confidentiality duties. This excludes information lawfully public, already known without restriction, independently developed or lawfully received from another source. Required legal disclosure is permitted, with notice where lawful.
Zavia and its licensors retain rights in the service, software, compilation, branding and documentation. No ownership of those assets transfers to you. These terms do not restrict rights you already hold in public-domain information or your own content.
11. Liability
Nothing excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any liability that cannot lawfully be excluded or limited. Statutory rights of individuals under data-protection law are not restricted by these terms.
Subject to those exceptions and any different written agreement, neither party is liable to the other for indirect or consequential loss, or lost profits, revenue, business opportunity or anticipated savings arising from the service. Each party’s aggregate liability arising out of the agreement is limited to the total fees paid or payable by the customer for the service in the 12 months before the event giving rise to the claim, or £1,000 if greater. The cap does not excuse payment of fees properly due. These provisions apply only to the extent permitted by law and must be read with the express remedies in the agreement.
12. Notices, changes and governing law
Send contractual notices to info@zavia.ai and, where required by your agreement, our registered office. We may notify you through the account contact email. Changes to these standard terms apply to new orders and renewals after notice; they do not retrospectively rewrite an existing committed agreement. Where a change is legally necessary during a term, we will explain its effect and any available options.
Neither party is responsible for a failure caused by circumstances beyond its reasonable control, provided it takes reasonable mitigating steps and informs the other party. This does not excuse fees for services already supplied. If a provision is unenforceable, the remaining terms continue. A failure to enforce a right is not a waiver. Third parties have no contractual enforcement rights except where expressly provided, including in applicable transfer clauses.
Unless your signed agreement states otherwise, the agreement is governed by the laws of England and Wales and disputes fall within the exclusive jurisdiction of its courts. Mandatory rights and jurisdictions that cannot be contracted out of are preserved. Contact us first where possible so that we can try to resolve a dispute promptly.