1. Price and order details
Global Data Intelligence Limited supplies the service. The checkout or agreed order specifies the amount, currency, billing period, tax treatment and included usage before purchase. Do not assume prices in different currencies or products are interchangeable. Your signed enterprise agreement prevails where it sets different terms.
A contact form or evaluation request does not itself authorise a charge. Free access includes only the allowance shown for that offer. Payment credentials are handled through the payment provider; retain your order confirmation and transaction reference.
2. Subscription terms
| Purchase | Commitment and renewal |
|---|---|
| Monthly subscription | Renews each month unless renewal is cancelled before the next billing date. |
| Annual subscription, paid upfront | A 12-month term paid in advance. Renews for the disclosed term unless renewal is cancelled. |
| Annual commitment, paid monthly | A 12-month commitment collected in monthly instalments. Cancelling renewal does not cancel the remaining instalments in the current annual term. The total commitment is disclosed before payment. |
| One-off report or top-up | A single purchase under the credit and validity conditions shown at checkout; not a new recurring subscription by itself. |
| Enterprise order | Term, invoicing, usage, overages and cancellation follow the accepted order. |
3. Report credit and usage
Subscription credit is available for the applicable billing period and expires at its end unless the order says otherwise. It does not roll over or convert into cash. A report’s price is the price shown for your plan and operation. Top-up validity and other purchased allowances follow their purchase terms.
An authorised API call or connected AI agent can initiate a chargeable operation. Monitor access and usage accordingly. If an operation fails without delivering the purchased result or appears to have been charged twice, contact us with the operation or order reference so that we can investigate and restore incorrectly consumed credit or correct the charge. Do not send full card numbers or API secrets.
4. Cancelling renewal
Use the Billing section in your workspace to manage your subscription or cancel renewal. You may also email info@zavia.ai from the billing contact address with your workspace and requested cancellation. Give sufficient time before the next renewal for an emailed request to be processed; a clear request received before renewal will be assessed by its receipt time.
Cancellation normally takes effect at the end of the current committed term. Access continues for the paid entitlement period, subject to the agreement. An annual plan paid monthly remains payable through the end of its annual commitment. Closing a browser session, revoking an API key or deleting an integration does not cancel a subscription.
Open workspace billing5. Refunds and corrections
For business purchases, we do not normally refund properly delivered reports, consumed credit, unused allowance or a change of mind during a committed term. This does not limit remedies for a service we fail to supply, an incorrect charge, our material breach or a refund required by law or your agreement.
Tell us promptly about duplicate payments, incorrect amounts, failed delivery or a disputed transaction. Include the order reference, date and a short explanation. We investigate the records and, where appropriate, correct the invoice, restore credit, re-perform the service or refund the affected amount through the original payment method. Bank and payment-provider processing times can vary.
If we discontinue a paid service without a suitable agreed replacement, or you validly terminate because of our unremedied material breach, we will refund prepaid fees attributable to the unused affected service period. Mandatory rights that cannot lawfully be excluded are preserved.
Request a billing review6. Failed payments and changes
Keep your billing details current. If payment fails, we may notify the billing contact, retry collection through the payment provider and restrict paid entitlements until the issue is resolved, in accordance with the Terms & Conditions. A payment dispute or refund can require reconciliation of the associated credit.
We notify customers of proposed renewal-price changes before they take effect. A committed term’s agreed price is not changed retroactively. Purchase records and financial information are retained under the criteria in the Privacy Policy.