itelbpo Smart Solutions
itelbpo Smart Solutions is registered in The Bahamas and is currently recorded as active in the jurisdiction’s company registry. A registration number, incorporation date and legal form for the entity have not been publicly disclosed in the registry data reviewed for this profile.
Bahamian press coverage from January 2014 identifies the company, reported jointly as “Island Outsource/Itelbpo Smart Solutions,” as the operator of a contact-centre facility in Freeport, Grand Bahama. The facility began operations on 16 December 2013 in the Trehl Building Complex on West Mall Drive, opening with 65 Bahamian staff, and was formally launched at an event on 9 January 2014 attended by then Prime Minister Perry Christie. Its initial work involved operating the 1-800-Bahamas telephone line for the Bahamas Ministry of Tourism, handling inbound vacation-package sales calls for prospective visitors, placing the company’s activities in the business process outsourcing (BPO) and customer experience (CX) contact-centre sector.
By September 2018, The Tribune reported that the Freeport operation employed 130 people following a recent round of 25 new hires, with a further 75 hires planned by the end of that year toward a target of roughly 200 employees, after relocating in April 2018 to the Sir Albert Miller Building. The same report noted that the wider group behind the Bahamas operation, which began in Montego Bay, Jamaica in 2012 with 12 employees, had grown to just over 1,700 employees across its Caribbean, Mexico and U.S. operations by that date — a group-wide figure, not one specific to the Bahamas entity. No registered website or further Bahamas registry filings for the entity itself were located in the sources reviewed for this profile.
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Shareholders
itelbpo Smart Solutions is registered in The Bahamas, where the Registrar General’s Department does not offer free public online access to shareholder registers or beneficial-ownership filings; a search requires an in-person or fee-paid request through the department’s CARS platform. No shareholder filing, annual return, or beneficial-ownership disclosure for this specific Bahamas-registered entity was located in the sources reviewed for this profile, so its disclosed shareholders and their holdings are not established here.
Separately, Jamaica Stock Exchange announcements and regional business press report on ownership of a Jamaican company, Outsourcing Management Limited, which trades under the “itelbpo” brand shared by the wider Caribbean, Mexico and U.S. group that the Freeport, Grand Bahama operation is commercially associated with. As of the November 2019 announcement, founding chairman and CEO Yoni Epstein and business partner Mark Hart together held the majority of Outsourcing Management Limited through their respective holding vehicles, Portland Investments and North Star Investments, with PanJam Investment Limited and Portland Private Equity L.P. each agreeing to acquire a 15% stake (30% combined) through a new share issuance. This information describes the Jamaican group holding company and has not been confirmed, via any registration number, filing or share register, as the shareholding of the Bahamas-registered entity itself.
Data availability
Not public at the level of the Bahamas legal entity: the jurisdiction’s registry does not publish shareholder or beneficial-ownership data online, and no such filing was found. Group-level ownership information for the Jamaican holding company is partial and, on the point of whether the 2019 PanJam/Portland Private Equity stake remains current, conflicting between sources (see Group structure). No verified ultimate beneficial owner has been identified for the Bahamas entity itself.
Sources
- Registrar General’s Department, Bahamas – Corporate and Business Registry (company-search access terms). Retrieved September 2026. rgd.gov.bs
- Jamaica Stock Exchange, “PanJam Investment Limited (PJAM) – Acquisition of Minority Stakes in itelbpo,” 15 November 2019. jamstockex.com
- Jamaica Gleaner, “PanJam, Portland Equity acquire 30% of itelBPO,” 17 November 2019. jamaica-gleaner.com
Officers
No director, secretary or officer filing for the Bahamas-registered entity trading as itelbpo Smart Solutions was located in the sources reviewed. The Bahamas Registrar General’s Department does not provide a free public online search of company officer registers, and no annual return or officer filing for this entity was obtained for this profile.
Bahamian press coverage of the Freeport, Grand Bahama facility (The Tribune, 13 September 2018) refers to Yoni Epstein as “founder and executive chairman of Itelbpo Smart Solutions.” This role is documented at the level of the wider itelbpo/Island Outsource group, which he founded in Montego Bay, Jamaica in 2012, rather than confirmed by a Bahamas corporate filing as a specific appointment to the Bahamas-registered entity’s own board. No separate Bahamas-based general manager, local director or company secretary was named in the sources reviewed.
Data availability
Not found for the Bahamas legal entity’s own officer register — the jurisdiction does not publish this online and no filing was located. Yoni Epstein’s group-level role is reported by reputable press but not verified against a Bahamas filing naming him as an officer of this specific entity. His nationality is not officially disclosed in the sources reviewed and is not inferred here from his name, the group’s Jamaican origin, or any national honour reported for him.
Sources
- The Tribune (Tribune242), “25 new jobs – and 75 more to come at call centre,” 13 September 2018. tribune242.com
- Registrar General’s Department, Bahamas – Corporate and Business Registry. Retrieved September 2026. rgd.gov.bs
Group Structure
No filed corporate-linkage record was located for the Bahamas-registered entity trading as itelbpo Smart Solutions. The Bahamas Registrar General’s Department does not offer a free public search that could confirm a parent, subsidiary or branch filing for this entity, so no verified group relationship can be reported at the legal-entity level.
Bahamian and regional press consistently describe the Freeport, Grand Bahama contact-centre as operating under the same “itelbpo” brand (previously “Island Outsource”) as a wider Caribbean, Mexico and U.S. customer-experience group founded in Montego Bay, Jamaica in 2012 by Yoni Epstein. Jamaica Stock Exchange disclosures and business press indicate that group operations trade through a Jamaican company, Outsourcing Management Limited, majority-owned by Epstein and business partner Mark Hart through their holding vehicles Portland Investments and North Star Investments, with PanJam Investment Limited and Portland Private Equity L.P. each having agreed in November 2019 to acquire a 15% stake (30% combined). Because this evidence ties Outsourcing Management Limited to the itelbpo brand generally, rather than to the Bahamas entity by registration number, share register or an explicit parent-subsidiary filing, this is presented as a possible relationship only, not a verified corporate link.
Recent structural changes
One secondary source (MarketScreener) reports that the PanJam Investment Limited/Portland Private Equity L.P. agreement to acquire a combined 30% of Outsourcing Management Limited was cancelled on 15 November 2020, exactly one year after it was announced. This conflicts with Portland Private Equity’s own current portfolio listing, which as of retrieval still records the Outsourcing Management Limited investment as “unrealized” (i.e., not exited), and with PanJam’s own investment page, which continues to describe the outsourcer as part of the Pan Jamaica Group. This conflict has not been resolved from the sources reviewed and is reported here as conflicting information rather than settled fact.
Data availability
Not found at the level of the Bahamas legal entity: no registry filing links it to a parent or sister company. Partial and conflicting at the level of the wider Jamaican group holding company, where ownership of Outsourcing Management Limited is reported by JSE disclosures and press but its current status (as of 2020–2026) is disputed between sources. No subsidiaries of the Bahamas entity itself have been identified.
Sources
- Registrar General’s Department, Bahamas – Corporate and Business Registry. Retrieved September 2026. rgd.gov.bs
- Jamaica Stock Exchange, “PanJam Investment Limited (PJAM) – Acquisition of Minority Stakes in itelbpo,” 15 November 2019. jamstockex.com
- Jamaica Gleaner, “PanJam, Portland Equity acquire 30% of itelBPO,” 17 November 2019. jamaica-gleaner.com
- MarketScreener, “Portland Private Equity L.P. and PanJam Investment Limited cancelled the acquisition of 30% stake in [Outsourcing Management Limited],” 15 November 2020. marketscreener.com
- Portland Private Equity, portfolio page for Outsourcing Management Limited (dba itelbpo). Retrieved September 2026. portlandpe.com
- Pan Jamaica Group, investment page for Outsourcing Management Limited (Itel). Retrieved September 2026. panjamaica.com
- Jamaica Observer, “The itel story,” 22 February 2022. jamaicaobserver.com
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Frequently Asked Questions
What does itelbpo Smart Solutions do?
itelbpo Smart Solutions operates a business process outsourcing (BPO) and customer experience (CX) contact-centre facility in Freeport, Grand Bahama. Its initial and best-documented work has been operating the 1-800-Bahamas telephone line for the Bahamas Ministry of Tourism, handling inbound vacation-package sales calls for prospective visitors.
When did itelbpo Smart Solutions start operating in the Bahamas?
The Freeport, Grand Bahama facility began operations on 16 December 2013 in the Trehl Building Complex on West Mall Drive, opening with 65 Bahamian staff. It was formally launched at an event on 9 January 2014 attended by then Prime Minister Perry Christie, and Bahamian press reported the company jointly as "Island Outsource/Itelbpo Smart Solutions" at that time.
Where is itelbpo Smart Solutions located, and has it moved premises?
The company's Bahamas operation is based in Freeport, Grand Bahama. It began in the Trehl Building Complex on West Mall Drive in December 2013 and relocated in April 2018 to the Sir Albert Miller Building in downtown Freeport, according to Tribune242 reporting.
How many people does itelbpo Smart Solutions employ in the Bahamas?
The Tribune reported in September 2018 that the Freeport operation employed 130 people following a round of 25 new hires, with a further 75 hires planned by the end of that year toward a target of roughly 200 employees. No more recent, independently verified Bahamas-specific headcount was located for this profile.
Is itelbpo Smart Solutions part of a wider group?
The Freeport operation shares the "itelbpo" brand (previously "Island Outsource") with a wider Caribbean, Mexico and U.S. customer-experience group founded in Montego Bay, Jamaica in 2012 by Yoni Epstein, which employed just over 1,700 people group-wide by September 2018. No Bahamas registry filing was found confirming a formal parent-subsidiary link between the Bahamas entity and any specific group holding company, so this is treated as a possible, brand-level relationship rather than a verified corporate link.
Who owns itelbpo Smart Solutions?
The Bahamas Registrar General's Department does not publish shareholder information online, and no shareholder filing for this specific entity was located, so its ownership is not publicly established from Bahamas sources. Separately, Jamaica Stock Exchange disclosures describe ownership of a Jamaican company, Outsourcing Management Limited, which trades as itelbpo, but this has not been confirmed as the shareholding record of the Bahamas entity itself.
Who are the directors or officers of itelbpo Smart Solutions?
No director or officer filing for the Bahamas entity was located. Bahamian press has referred to Yoni Epstein as "founder and executive chairman of Itelbpo Smart Solutions" in coverage of the Freeport facility, but this role is documented at the wider group level rather than confirmed through a Bahamas corporate filing naming him as an officer of this specific entity.
Does itelbpo Smart Solutions have a parent company or subsidiaries?
No parent company, subsidiary or branch relationship for the Bahamas-registered entity has been verified through an official filing. Press coverage links the Freeport operation by brand to a wider itelbpo group said to trade through a Jamaican company, Outsourcing Management Limited, but sources conflict on that Jamaican company's current ownership, and no filing ties it directly to the Bahamas entity, so any group relationship is described as possible rather than confirmed.
What is itelbpo Smart Solutions' registration status in the Bahamas?
The entity is recorded as active in the Bahamas company registry data reviewed for this profile. A registration number, incorporation date, legal form, registered address and website for the entity have not been publicly disclosed in the sources reviewed.
Is itelbpo Smart Solutions still an active company?
itelbpo Smart Solutions's status on Company Data Enrichment is listed as active.
What is itelbpo Smart Solutions's registered address?
The registered address on file for itelbpo Smart Solutions is The Bahamas.
Can Zavia monitor changes to itelbpo Smart Solutions's ownership over time?
This profile reflects a point-in-time snapshot from Company Data Enrichment. Zavia's monitoring API can track changes to itelbpo Smart Solutions's registered shareholders, officers, and group structure going forward, flagging updates as they're filed rather than requiring a manual recheck.
Can I access itelbpo Smart Solutions's data through an API?
Yes. Zavia's API connects directly to official government ownership registries across 195 countries and territories, including The Bahamas, so records like itelbpo Smart Solutions's registration, shareholder, UBO, and group-structure data can be queried programmatically instead of viewed one page at a time.
Where does this company information come from, and how current is it?
This record is sourced directly from Company Data Enrichment and was last synced on 11 August 2026.